Terms of service

DOT ONE Co., Ltd. (hereinafter referred to as "the Company") establishes the terms of use for the services on "ánuans OFFICIAL ONLINE STORE" operated by the Company (including the service after any change in name or content for any reason) as follows.

 

Chapter 1 General Provisions

Article 1 Scope and Changes of These Terms

1. These Terms set forth the rules for using the services common to the website operated by the Company, "ánuans OFFICIAL ONLINE STORE" (hereinafter referred to as "this service").
2. These Terms shall apply to all users (as defined in Article 3) regarding the use of this service.
3. The Company may, without prior consent from users, change all or part of these Terms as appropriate by posting on the site or notifying users by email or other methods deemed appropriate by the Company.

Article 2 Use of This Service

Users shall use this service in accordance with laws, regulations, notifications, these Terms, and the personal information protection policy, privacy policy, usage precautions, etc. separately established by the Company.

Chapter 2 Users

Article 3 Users

In these terms, "user" collectively refers to those who, having fully understood and agreed to the contents of these terms, search, view, or use images, texts, designs, logos, videos, programs, ideas, information, etc. (hereinafter collectively referred to as "content") provided by our company through this service.

Chapter 3 Members

Article 4 Members

In these terms, "member" collectively refers to those who have applied for membership registration according to the procedures prescribed by our company and have been approved by our company.

Article 5 Membership Registration

1. Membership applicants shall apply for membership registration themselves by setting and entering their date of birth, email address, password, and when purchasing products or services (hereinafter collectively referred to as "products, etc.") through our company, postal code, address, name, phone number, and other items specified by our company on the membership registration page of this service according to the method separately specified by our company. Proxy registration applications are not permitted.
2. When approving an application based on paragraph 1, our company shall send a registration confirmation email, and the applicant shall be registered as a member upon receipt of the email.
3. Our company shall not approve the registration if any of the following items apply.
   1. If it is found that the membership applicant has previously been subject to measures such as cancellation of membership registration due to violations of terms related to any services provided by our company (including but not limited to these terms)
   2. If it is found that the membership applicant's application contains false information
   3. If it is found that a membership applicant has, without justifiable reason, delayed payment obligations, been unable to receive products for a long period, refused returns or exchanges, or otherwise defaulted on obligations related to any services provided by our company in the past
   4. If it is found that the member has engaged in acts prohibited under Article 16 (Prohibited Acts) of these Terms in the past
   5. If our company reasonably determines that approving the registration is inappropriate for the operation and management of this service

Article 6 Changes to Registered Information

1. Members shall promptly update their registered information by the method separately specified by our company if there are any changes to all or part of the registered information. If such changes are not made, the execution of our company's operations based on the already registered information shall be deemed appropriate and valid.
2. Our company shall not be liable for any damages incurred by the user or a third party due to the user's failure to promptly update registration information.

Article 7 Suspension of Service Use and Cancellation of Membership Registration

Our company may, without prior notice, suspend the use of this service, cancel membership registration, or take other measures deemed appropriate against a member who falls under any of the following items, and our company shall not be obligated to disclose the reasons for such measures. Even if suspension or cancellation measures are taken, the former member subject to such measures shall not be exempt from responsibilities under these terms, such as payment obligations already incurred through this service.

1. If it is found that the member has previously been subject to measures such as cancellation of membership registration due to violations of any terms related to services provided by our company
2. If it is found that the registered information contains false matters
3. If it is found that the member has, without justifiable reason, delayed payment obligations, been unable to receive products for a long period, refused returns or exchanges, or otherwise defaulted on obligations related to any services provided by the Company in the past
4. If it is found that the member has engaged in acts prohibited under Article 16 (Prohibited Acts) of these Terms in the past
5. Violation of any other regulations established by the Company (including but not limited to these Terms)

Article 8 Withdrawal Procedures

Members may withdraw at any time through the procedures prescribed by the Company. Members shall lose their membership status upon the Company receiving their withdrawal application.

Article 9 Management of ID and Password

1. Members are responsible for strictly managing and safeguarding the user ID and password they set themselves during member registration, etc.

2. Members shall not transfer, sell, inherit, lend, disclose, or leak their user ID or password to third parties without prior consent from the Company.

3. If a member finds that their user ID or password is being used fraudulently by a third party or there is a risk of such use, they shall immediately contact the Company.
4. Members shall be responsible for damages caused by insufficient management of user IDs or passwords, errors or mistakes in use, unauthorized use by third parties, etc., and the Company shall bear no responsibility whatsoever.
5. Acts conducted on this service using the ID set by the member shall be deemed acts of that member, and the member shall be responsible for them.

Article 10 Use of Personal Information

1. The Company collects or uses personal information such as members' names, addresses, phone numbers, and email addresses solely for confirming order details of products sold by the Company, shipping and communication, member management such as enrollment and withdrawal procedures, sending newsletters to those who wish to receive them, providing and communicating point services, conducting campaigns and surveys, marketing analysis (sales performance analysis, access analysis, etc.), introducing and advertising information related to this service provided by the Company, responding to inquiries about products and services sold by the Company, and handling inquiries related to credit card usage history.
2. Personal information of members obtained by the Company in connection with the use of this service shall be handled in accordance with the "Privacy Policy" separately established by the Company.

Chapter 4 Purchase of Products

Article 11 Purchase of Products

1. Members can purchase products from the Company using this service.
2. If a member wishes to purchase products, they shall apply for purchase or use of the products in accordance with the method separately specified by the Company.
3. Upon clicking the button to confirm the delivery address, order details, etc. entered and registered by the member in the application of the preceding paragraph, and when the member receives an email from the Company confirming and accepting the order details, a sales contract concerning the product, etc. shall be established between the member and the Company.
4. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct related to the use of this service, the Company may take appropriate measures such as canceling or terminating the sales contract.
5. Notwithstanding the provisions of paragraph 3, if unavoidable circumstances arise such as our company being unable to prepare the ordered quantity of products, our company may cancel all or part of the sales contract.
6. After the sales contract is concluded, our company will proceed with the delivery procedures for the products according to the order details. However, delivery of products through this service is limited to within Japan. Also, the user agrees in advance that delivery may be delayed depending on the delivery area and delivery conditions.
7. If the user does not pick up the product shipped by our company even after the storage period for the package has expired, the user shall bear the necessary expenses such as round-trip shipping costs for the product.

Article 12 Payment Methods

1. The payment amount for products, etc., shall be the total of the purchase price including consumption tax and the handling fees related thereto.
2. Payments for products purchased through this service shall be limited to payment by credit card in the member's name, cash on delivery, smartphone payment, deferred payment, or other payment methods separately approved by our company (collectively referred to as "payment methods" below).
3. Members shall comply with the terms separately contracted with the company providing the payment method. In the event of any dispute between the member and the company providing the payment method, the member and the company providing the payment method shall resolve it responsibly between themselves.

Article 13 Returns, Exchanges, Withdrawal, and Cancellation of Orders

1. Returns and exchanges of products will only be accepted if any of the following applies.
   1. If the product has defects
   2. If a product different from the order arrives
   3. In the case of products damaged during delivery
2. Notwithstanding the provisions of the preceding paragraph, if any of the following applies, returns or exchanges of the product cannot be accepted.
   1. If more than 7 days have passed since the product arrived
   2. If there is evidence of use, trying on, or cleaning (including wrinkles, stretching, scratches, odors, etc.)
   3. If the condition of the returned product (including the box and product accessories, but not limited to these) is damaged, soiled, lost, etc. compared to when delivered
   4. If it cannot be confirmed that the product was purchased at ánuans OFFICIAL ONLINE STORE
   5. If the delivery slip has been lost
   6. If the product tag or label has been detached or lost
   7. In the case of products where the package is part of the product, if the package has been opened
   8. In cases of sanitary products such as underwear, swimwear, cosmetics, lucky bags, sale items, outlet items, or pre-order items
      
3. Members shall apply for returns stipulated in paragraph 1 following procedures separately prescribed by us. For items (1) to (3) of paragraph 1, we shall bear the return shipping costs and refund or exchange the sales price at the time of purchase, shipping fees, cash-on-delivery fees, and online store points used for the purchase of the returned product. Even if an exchange is requested, it may not be possible due to product shortages or other reasons.
   
4. If we accept returns for reasons other than those stipulated in paragraph 1 at our discretion, the member shall bear the costs of return shipping and bank transfer fees for refunds, and we shall not refund shipping or cash-on-delivery fees. This provision does not grant members the right or legal interest to return for reasons other than those stipulated in paragraph 1, nor does it impose an obligation on us to accept such returns.
5. When a member returns a product, the member shall return the online store points acquired at the time of purchase of the returned product to us, and we shall receive the return by deducting the points held by the member.
6. If both we and the member have points to be mutually returned due to product returns, they shall be offset against each other, and the remaining points shall be returned to the other party.
7. Once the product shipping process has started until the product arrives, cancellation of the order cannot be made except for reasons attributable to us. (Returns after product arrival shall be as stipulated in paragraph 1 of this article.)

Article 14: Disclaimer Regarding Products, etc.

1. Except as provided in the preceding article, we shall not bear any warranty or liability for damages, losses, disadvantages, etc., caused by defects in quality, material, function, performance, compatibility with other products, or other defects of the products sold through this service.
2. We shall fulfill the obligation to deliver products by contacting the member's registered contact information and delivering products to the designated delivery address specified at the time of purchase, and shall be discharged from the obligation regarding troubles such as unknown delivery destinations.

Chapter 5: Disclaimer, etc.

Article 15: Disclaimer

1. If links to other websites or resources or links from third-party websites or resources to this service are provided, we shall not be responsible for the content, use, or results (including legality, validity, accuracy, reliability, safety, timeliness, and completeness but not limited to these) of such linked destinations. However, if we reasonably determine that the content of the linked website or resource is illegal or inappropriate for the management or operation of this service, we may delete the link without any notice to members.
2. If there are transactions with advertisers conducting advertisements (including prize advertisements but not limited to these) or promotions (including participation in prize promotions but not limited to these) during this service, users shall conduct transactions with such advertisers at their own judgment and responsibility, and we shall bear no responsibility whatsoever. We do not guarantee any content or conditions related to transactions such as payment for products, contract terms, warranties, collateral responsibilities, or licenses, and we shall not be liable for any damages to members arising from transactions conducted through advertisements or promotions posted in this service.
3. We shall not be liable for any direct or indirect damages, losses, or disadvantages suffered by members even if this service is temporarily suspended, discontinued, or changed in the following cases.
   1. If natural disasters such as fire, earthquake, flood, lightning, or heavy snow occur
   2. If social unrest such as war, civil war, terrorism, riots, or disturbances occurs
   3. If we do not receive appropriate services from the contracted telephone company, shipping company, or provider
   4. If a circumstance arises that is technically impossible for us to handle
4. We shall be discharged from our obligations by processing affairs according to the member's registered information.
5. If a member causes any damage to other users or third parties through the use of this service, the member shall resolve it at their own responsibility and expense and shall not cause any damage, loss, or disadvantage to us.
6. We shall not be liable for any damages (including mental distress or any other monetary losses) arising from the use of this service (including information provision acts by us related thereto), unless caused by our intentional or gross negligence.
7. The Company shall not be liable for any damages incurred by users due to unauthorized access to data related to this service, computer virus contamination, or other unauthorized acts, even if the Company has taken reasonable security measures.
8. Even if the Company is liable, unless due to the Company's intentional or gross negligence, the Company's liability shall be limited to direct and ordinary damages.

Article 16: Prohibited Matters

Users shall not engage in any of the following acts. If damages occur to the Company or third parties due to violation of this, the user shall be fully responsible for compensating such damages.

1. Acts that cause or may cause inconvenience, disadvantage, or damage to other users, third parties other than other users, or the Company
2. Acts infringing or potentially infringing on copyrights, intellectual property rights, portrait rights, personal rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or the Company
3. Using this service for commercial purposes (except those explicitly approved in advance by the Company)
4. Acts contrary to public order and morals, other acts violating laws and regulations, or acts that may lead to such violations
5. Registering information containing false or misleading content
6. Using content obtained through this service beyond the scope of private use by the user
7. Reproducing, selling, publishing, distributing, publicly displaying, or engaging in similar acts of content obtained through this service via other users or third parties other than other users
8. Collecting, accumulating, or storing personal information of other users
9. Uploading or sending via email or other means content such as computer viruses, computer codes, files, programs, etc., designed to interfere with, destroy, or restrict the functions of computer software, hardware, or communication devices through this service
10. Acts that reasonably damage or undermine the Company's credibility or that the Company deems inappropriate

Article 16: Prohibited Matters

1. Intellectual property rights of the content provided through this service belong entirely to the Company or third parties who have licensed their use to the Company, and the license to use this service based on registration stipulated in these terms does not imply a license to use the Company's intellectual property rights related to the Company's website or this service.
2. Regardless of the purpose, if unauthorized reproduction, unauthorized reprinting, or other unauthorized secondary use of the Company's content prohibited by domestic and international copyright laws and other laws is discovered, the Company may immediately take legal action.
3. If any dispute arises with a third party due to violation of the provisions of this article, the user shall resolve such dispute at their own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.

Article 17: Intellectual Property Rights

1. Intellectual property rights of the content provided through this service belong entirely to the Company or third parties who have licensed their use to the Company, and the license to use this service based on registration stipulated in these terms does not imply a license to use the Company's intellectual property rights related to the Company's website or this service.
2. Regardless of the purpose, if unauthorized reproduction, unauthorized reprinting, or other unauthorized secondary use of the Company's content prohibited by domestic and international copyright laws and other laws is discovered, the Company may immediately take legal action.
3. If any dispute arises with a third party due to violation of the provisions of this article, the user shall resolve such dispute at their own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.

Chapter 6: Operation of the Service

Article 18: Management of Information

1. The company may collect the following information about users' access history for investigating user access and usage or for improving services to users.

   1. Information regarding the IP address or device identification number of the mobile device when the user accesses the service server
   2. User access information obtained by the company through cookie technology (technology that temporarily writes data to the user's computer via a web browser to record and save the last visit date and time to the site, number of visits, etc.)
2. Users acknowledge in advance that if they set their web browser to reject cookies, use of this service may be restricted.

Article 19: Maintenance of This Service

To maintain good operational status of this service, the company may temporarily suspend or discontinue all or part of the service without prior notice to users in any of the above cases.

1. During regular or emergency maintenance of the computer system for providing this service (hereinafter referred to as the “system”)
2. When system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, or heavy snow
3. When system operation becomes difficult due to social unrest such as war, civil war, terrorism, riots, or disturbances
4. When system operation becomes difficult due to system failures, unauthorized access by third parties, computer virus infections, etc.
5. When reasonably requested by administrative or judicial authorities
6. When the company determines that system suspension or discontinuation is unavoidable for other reasons

Article 20: Changes to the Service Content, etc.

The company may change or suspend the content of this service without obtaining the user's consent. The company shall not be liable to users for any changes or suspensions of the service.

Article 21: Others

1. Users shall not transfer or pledge their status as users of this service or the rights and obligations based on that status to third parties without prior consent from the company.
2. If malicious acts such as ordering using fictitious or another person's personal information (name, address, phone number, etc.) cause damage to the company or third parties, the company may take legal actions such as filing a damage report with the police, disclosing sender information, and claiming damages at its discretion.
3. If any issues arise regarding the use of this service that cannot be resolved through these terms or our guidance and response, the company and the user shall sincerely discuss and resolve them.
4. If litigation becomes necessary regarding the use of this service, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.

Supplementary Provision: Enforced on January 20, 2021 (Reiwa 3)