| Store Name |
ánuans OFFICIAL ONLINE STORE |
| Name of the sales business operator |
DOT ONE Co., Ltd. |
| Address of the sales business operator |
〒150-0001 20th Floor, Sumitomo Real Estate Harajuku Building, 2-34-17 Jingumae, Shibuya-ku, Tokyo |
| Person responsible for sales |
Ryousuke Fujii |
| Product price |
Displayed for each product |
| Additional fees other than the product price |
- Consumption tax
-
Shipping fee: Flat rate 660 yen nationwide (tax included)
|
| Order cancellations, product returns, and exchanges |
- We do not accept cancellations, returns, or exchanges due to customer reasons. Please understand in advance.
- Returns or exchanges of products purchased outside of this are not accepted.
- If a different product or a defective product is delivered by mistake, we will provide an exchange. (*Please send it back within 7 days of arrival by cash on delivery.)
However, if there is no exchange stock available, we may process a refund, so please understand in advance.
- Please note that we cannot accept exchanges or refunds if any of the following apply.
① If more than 7 days have passed since the product arrived.
② If there are signs of use, trying on, or cleaning (including wrinkles, creases, scratches, or odors).
③ If the condition of the returned product (including the box and product accessories, but not limited to these) is damaged, soiled, lost, etc. compared to when delivered
④ If it cannot be confirmed that the product was purchased at ④
⑤ If the delivery slip is lost
⑥ If the product tag or label has been detached or lost
⑦ If the package is part of the product and the package has been opened
⑧ In the case of sanitary products such as underwear, swimwear, cosmetics, lucky bags, sale items, outlet items, or pre-order items
- For product return and exchange procedures, please contact the following inquiry desk.
info@anuans.com
- Even after your order is completed, we may not be able to prepare the ordered quantity of products and may have to cancel your order. We appreciate your understanding and cooperation.
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| About payment methods |
- Credit card payment
* The following 5 credit cards are available.
VISA/Master Card/JCB/AmericanExpress/Diners Club
Available payment count is lump-sum payment/ Installments (varies by card contract) / Revolving payment
- Payment by carrier billing (mobile payment)
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Postpay (GMO・Paidy)
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| Payment deadline |
- Credit card payment
* The following 5 credit cards are available.
VISA/Master Card/JCB/AmericanExpress/Diners Club
- Smartphone payment (PayPay/Merpay)
- Deferred payment (Paidy)
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Atobarai.com
※This service is operated by Catch Ball Co., Ltd. Please confirm and agree to the following important notes before use.
[Important Notice]
Invoices will be sent from Catch Ball Co., Ltd. If payment is not made within the deadline stated on the invoice, a re-invoice fee of 335 yen will be charged for each subsequent invoice.
Delivery to the carrier's office for pickup or forwarding requests is not possible.
If the user is a minor, please obtain consent from a legal guardian.Catch Ball Co., Ltd. will properly manage personal information and order details according to the privacy policy.
For more details, please check Catch Ball Co., Ltd.'s Terms of Service.
Privacy Policy:https://www.catch-ball.jp/privacy/
Terms of use:https://atobarai-user.jp/omit/atobarai_unaccompanied/
|
| About delivery |
Delivery is only available within Japan.
We usually deliver within 7 days (excluding Saturdays, Sundays, and holidays) after receiving your order.
The estimated shipping period for pre-order items is listed on the product detail page, so please check before ordering.
However, if orders concentrate or around consecutive holidays, delivery may be delayed. Please forgive us in such cases.
If you specify a delivery date and time, please choose within 7 to 14 days from the order date. Due to transportation routes, your request may not be fulfilled. Thank you for your understanding. |
| About pre-order items |
Regarding pre-order items, since they will be shipped after arrival, the expected arrival date is listed on the product page. Please note that due to production circumstances, the actual arrival date may vary from the scheduled date on the product page.
Also, combined purchases with pre-order items are not possible. |
| Others |
Please check our site's "Terms of Service" and Privacy Policy. |
| Contact information |
Phone number:03-5770-9041
Email address:info@anuans.com
Business hours: Weekdays 10:30 AM to 6:30 PM |
